Tellmi’s first year in Berkshire West has been a huge success
In July 2023 the Tellmi Mental Health Service was commissioned by Berkshire West ICB to provide digital peer and counsellor intervention to young people in Reading, Wokingham and West Berkshire aged 11 - 17. Access targets exceeded expectations, young people reported positive outcomes from using Tellmi and stakeholder testimonials have highlighted Tellmi’s impact on youth mental health for the local area.
Key Benefits and Outcomes
1,387 young people aged 11-17 accessed Tellmi, exceeding access targets by 61%.
Young people received support for a wide range of issues including depression, disordered eating and self-harm and Tellmi was the only source of mental health support for 51% of local users.
201 high-risk young people were supported by Tellmi’s preemptive counselling or had Tellmi Therapy sessions.
29 schools in Berkshire West benefited from Tellmi’s outreach and engagement programme.
A health economics model shows that Tellmi saved the NHS £89,000.
What Tellmi delivers
West Berkshire ICB commissioned Tellmi to deliver a digital mental health solution for local young people aged 11-17, complemented by a programme of outreach and engagement activities.
The Tellmi app provided local young people aged 11 - 17 with:
easily accessible peer support,
preemptive counselling for high-risk users,
text based Tellmi Therapy using a solution focused approach, and
a Directory of local and national services and resources.
There is no wait time or assessment threshold to access Tellmi’s services.
During the first year of the contract Tellmi was accessed by 1,387 young people, 61% more than the target. A significant reason for this was the success of Tellmi’s outreach and engagement, with 76% of schools and colleges in Berkshire West participating in our outreach programme. Local NHS and VCSE services also partnered with Tellmi to create a system of bi-directional signposting with a Berkshire West portal integrated into the app’s Directory.
To learn more about commissioning Tellmi in your area please get in touch.