Complaints

Tellmi is committed to providing a good standard of quality services to users, partners and other organisations and values feedback from all users and stakeholders. We take any concern or complaint seriously and aim to find a resolution as soon as possible.

Complaints can be made in writing and sent to support@tellmi.help

The complaint should include the complainants name and contact details, the nature and date of the complaint.

Complaints will be investigated by a senior manager in line with Tellmi’s safeguarding and privacy policies. We aim to respond to all complaints within seven working days where possible, unless the complaint is complex and requires further investigation in which case we will provide a written response within twenty-one working days.

You can also request a copy of our full complaints policy by emailing support@tellmi.help